“When I’m calling you, ooh ooh ooh, ooh ooh ooh …”
On numerous occasions I have been called in to deal with low morale, high staff turnover, or jarring relationships in a workplace to discover that, at the root, there is one seriously unpleasant human being.

And then, reporting back to senior management, I sometimes hear, “Yeah, but he always makes his numbers” or “I hear what you’re saying Rowan, but his forecasting/trial balance/inventory tracking is always spot-on.”

I usually respond (a) by clarifying why I was called upon, You asked me to come and sort this problem out” and (b) by asking the senior manager to imagine a world where this seriously unpleasant human being has just been hit by a lump of the space station.

The problem with people like this is that they have been behaving this way for so long and have become so good at doing it, that it takes a very special, very committed manager to summon up the energy to deal with them head on.

Two takes on this familiar problem, both of which I loved. I give you Mr Roesler and Mr Godin.